Customer Service Team Lead

4 weeks ago


Vancouver, British Columbia, Canada City Cannabis Co Full time
Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our team at City Cannabis Co. As a key member of our retail operations team, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring exceptional customer service.

Key Responsibilities
  • Supervise and train staff to meet sales and customer service targets
  • Assign sales workers to duties to maximize sales and customer satisfaction
  • Resolve customer complaints and issues in a timely and professional manner
  • Organize and maintain inventory to ensure efficient stock levels
  • Co-ordinate activities of workers to meet business objectives
Requirements
  • 2 years to less than 3 years of experience in a retail or customer service role
  • Secondary (high) school graduation certificate
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Permanent work term
  • 40 hours per week


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