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Client Relationship Specialist
2 months ago
We are seeking a highly skilled Senior Client Specialist to join our team at GardaWorld. As a Senior Client Specialist, you will be responsible for overseeing client relations, handling escalations, and prioritizing communications.
Key Responsibilities- Act as a privileged intermediary for the client, listening to their needs and requirements; serve as the primary point of contact for escalations.
- Receive and prioritize client calls and emails.
- Handle client requests and ensure follow-up.
- Coordinate various requests between work teams.
- Monitor service quality, prepare monthly reports on negotiated service agreements, and other related reports.
- Maintain client profiles in the computer system.
- Maintain and generate reports on databases associated with client case management.
- Produce, validate, and invoice special service requests.
- Coordinate orders for supplies and stationery.
- Conduct thorough research to find missing items to complete transactions and support clients with cash management aspects of contracts.
- Support and participate with sales teams in weekly/monthly client meetings.
- Have knowledge of accounting (understanding of general ledger accounts, debits, credits, etc.).
- Bring new ideas to improve our processes.
- Participate in implementing recommendations and facilitate team adoption as needed.
- Any other related tasks related to customer service excellence and improving client relations.
- Expert in research.
- Knowledge of banking back office and accounting.
- Excellent team player.
- Knowledge or experience in Cash Management and Secure Transport (an asset).
- Bilingual (spoken/written) in English and French.
- Comfortable with CRM systems and various computer software.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Strong organizational skills and ability to manage priorities.
- Exceptional communication and problem-solving skills.
- Professionalism, autonomy, and ability to adapt in a fast-paced, evolving environment.
- Work-life balance.
- Employee Assistance Program.
- Free parking on site.
- Dynamic work team.
- Global company offering long-term career opportunities.
- Mentoring, coaching, and training opportunities.
