Client Relationship Specialist

1 month ago


Montreal, Quebec, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly skilled Client Relationship Specialist to join our team. As a key contact for account management, you will be responsible for resolving client inquiries, identifying cross-selling opportunities, and providing superior service to producers and group plan administrators.

Key Responsibilities
  • Resolve client inquiries and provide solutions to complex issues
  • Establish relationships with producers and group plan administrators
  • Process plan changes, terminations, and other administrative tasks
  • Provide education and training on products and systems
  • Maintain accurate producer contact information
  • Drive process improvements and maintain awareness of RBC risk management policies
Requirements
  • Bilingualism (English and French) required
  • Excellent organization, time management, and problem-solving skills
  • Account management and client service experience
  • Strong computer literacy skills
What We Offer
  • Dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • Access to a variety of job opportunities across businesses and geographies
  • Financial strength and a strong brand


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