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Vendor Management Specialist

2 months ago

Old Toronto, Ontario, Canada TD Bank Full time
Vendor Manager II, TD Insurance

Work Location: Canada

Hours: 35

Line of Business: Procurement & Sourcing

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

As a key member of our Procurement and Sourcing team, you will play a critical role in developing and executing an industry-leading vendor management program. In partnership with strategic sourcing and claims operational leadership, you will be responsible for creating better value for our customers, employees, and shareholders. You will ensure compliance to our risk and expense policies and procedures, and provide ongoing professional and specialized support on all vendor activities to all business areas as required.

Key Responsibilities:

  • Lead a team of vendor management professionals that manage Third Party Business Arrangements.
  • Ensure each vendor manager on the team has obtained appropriate training based on their job accountability, including onboarding training if required.
  • Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered.
  • Lead a high-performing team; provide ongoing feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees.
  • Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams.
  • Ensure all customer needs are considered during sourcing activities and sign-off is obtained from the key stakeholders when major decisions are made, or contracts are awarded.
  • Build and maintain strong, mutually beneficial relationships with key vendors for TD Insurance.
  • Ensure the prompt and thorough resolution of all customer issues and recommend improvements that arise from monitoring and tracking customer issues.
  • Act as the primary interface with the business and lead, influence or intervene in vendor negotiations on behalf of internal clients when necessary.
  • Develop and maintain a good understanding of assigned business units, their objectives, and upcoming projects to communicate better options and alternatives.
  • Develop project/program plans and/or quality assurance measures where applicable and manage all activities related to respective functions.
  • Manage processes associated with the implementation of newly sourced vendors and/or quality assurance/corporate program initiatives.
  • Manage key relationships, internal stakeholders and/or external suppliers to enhance support to end customers and identify process improvement opportunities where appropriate.
  • Support management requests for reporting based on various performance measures/data unique to the sourcing environment.
  • Develop vendor performance scorecard reports, monitor adherence to established standards and processes, and conduct performance reviews with suppliers as required.
  • Network with industry peers and internal end users to keep abreast of industry trends, benchmark and compare practices to ensure corporate program remains effective and current.
  • Oversee the measurement of customer service levels within vendor program.
  • Share/Provide industry and/or department expertise with internal and external business partners.

Requirements:

  • Bachelor's degree.
  • Minimum 5 years work experience in Vendor Management, project management, risk management, sourcing.
  • Ability to think strategically: a forward thinker who sees opportunities not problems.
  • Demonstrated leadership and management ability is vital.
  • A proven collaborative approach to problem-solving, decision-making, and communication.
  • Effective communications skills including facilitation, consultation, negotiation, persuasion, and presentations.
  • Demonstrated ability to motivate, coach, counsel, and train staff at a senior managerial level.
  • Strong team player works well under pressure and ability to deal effectively with change.
  • Strong organizational and time management skills.

About Us:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development:

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process:

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you