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Helpdesk Manager

2 months ago

Kelowna, British Columbia, Canada NTT DATA Full time

Job Title: Helpdesk Senior Manager

Job Summary:

NTT DATA Services is seeking a highly skilled and experienced Helpdesk Senior Manager to join our team. As a key member of our operations team, you will be responsible for leading a large team of operational, production, sales, service, or administrative team members.

Key Responsibilities:

  • Provide direct supervision to a team of professionals, guiding them to achieve operational and project objectives.
  • Set clear expectations for work outcomes and manage performance to drive results.
  • Lead cross-functional projects or processes, ensuring effective coordination and collaboration.
  • Develop and implement business process improvements to enhance client service delivery.
  • Collaborate with senior leaders to drive business growth and strategic initiatives.
  • Manage budgets and resources to achieve operational efficiency.
  • Develop and maintain relationships with key stakeholders, including clients and internal teams.

About NTT DATA Services:

NTT DATA Services is a leading IT and business services company, providing cloud, data, and applications services to clients worldwide. As a trusted global innovator, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.

What We Offer:

  • A dynamic and inclusive work environment that values diversity and innovation.
  • Opportunities for professional growth and development in a global organization.
  • A competitive compensation and benefits package.
  • A collaborative and supportive team culture.

Requirements:

  • 8-10 years of relevant experience in operations, management, or a related field.
  • 1-3 years of managerial or leadership experience.
  • Strong leadership and communication skills.
  • Ability to drive business growth and strategic initiatives.
  • Experience with budget management and resource allocation.
  • Strong analytical and problem-solving skills.