Helpdesk Senior Manager
2 months ago
Job Title: Helpdesk Senior Manager
Job Summary:
We are seeking a highly skilled and experienced Helpdesk Senior Manager to join our team at NTT DATA. As a key member of our operations team, you will be responsible for leading a large team of operational, production, sales, service, or administrative team members.
Key Responsibilities:
- Provide direct supervision to a team of professionals, guiding them towards operational and project objectives.
- Set clear expectations for work outcomes and manage performance to drive results.
- Lead cross-functional projects or processes, ensuring seamless coordination and effective communication.
- Develop and implement strategies to improve business processes and client service delivery.
- Collaborate with stakeholders to drive business growth and innovation.
- Manage budgets and resources to achieve operational efficiency.
- Stay up-to-date with industry trends and best practices to ensure our team remains competitive.
About NTT DATA:
NTT DATA is a global leader in IT and business services, providing innovative solutions to clients across various industries. As a trusted partner, we help clients transform their businesses through technology and consulting services.
What We Offer:
- A dynamic and inclusive work environment that fosters growth and development.
- A competitive salary and benefits package.
- Opportunities for professional growth and advancement.
- A collaborative and supportive team culture.
Requirements:
- 8-10 years of relevant experience in a leadership or management role.
- 1-3 years of managerial or leadership experience.
- Strong leadership and communication skills.
- Ability to drive results and improve business processes.
- Experience with cross-functional project management.
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