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Helpdesk Senior Manager

2 months ago

Kelowna, British Columbia, Canada NTT DATA Full time

Job Title: Helpdesk Senior Manager

Job Summary:

NTT DATA Services is seeking a highly skilled Helpdesk Senior Manager to lead a team of operational professionals in Burnaby, Victoria, and Kelowna, British Columbia, Canada. As a key member of our team, you will be responsible for providing direct supervision, setting clear expectations, and managing performance to drive business results.

Key Responsibilities:

  • Supervise a large team of operational professionals, providing guidance and recommendations to improve business processes and client service delivery.
  • Manage the coordination of activities, ensuring results in terms of costs, methods, and team members.
  • Lead cross-functional projects or processes, driving business outcomes and client satisfaction.
  • Develop and implement strategies to improve team performance, productivity, and efficiency.
  • Collaborate with stakeholders to identify business needs and develop solutions to meet those needs.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, providing innovative solutions to clients worldwide. As a global company, we are committed to creating a diverse and inclusive environment for all employees. We value our clients' long-term success and strive to deliver exceptional results through our expertise and technology.

Requirements:

  • 8-10 years of relevant experience in a helpdesk or operations management role.
  • 1-3 years of managerial or leadership experience.
  • Strong leadership and communication skills, with the ability to motivate and develop a team.
  • Excellent problem-solving and analytical skills, with the ability to drive business outcomes.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.