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Client Support Specialist

3 months ago


Pickering, Ontario, Canada Autolux Ltd. OA Rapid City Transportation Full time
Position Overview:

Are you dedicated to providing exceptional assistance to clients? Do you possess strong communication skills and the ability to manage multiple tasks efficiently? If so, we invite you to explore the opportunity to join our esteemed Customer Service team at Autolux Ltd. O/A Rapid City Transportation.

Department: Customer Service

Employment Type: Full-Time - Permanent, with flexible scheduling options available.

Why Choose Autolux Ltd.?

  • Make a meaningful impact by supporting individuals in need of specialized transportation services.
  • Focus on delivering quality service rather than sales metrics.
  • Be part of an inclusive workplace that values diversity and fosters a supportive environment.
  • Engage in various recognition programs, performance plans, and team-building events.
  • Receive comprehensive training and opportunities for career advancement with corresponding salary increases.

Key Responsibilities:

  • Respond to incoming client inquiries with professionalism and warmth, actively addressing their concerns.
  • Maintain and update client information accurately within our database.
  • Provide effective solutions and support in line with company policies.
  • Collaborate with various teams to stay informed about new offerings and company updates.
  • Perform additional tasks as required.

Qualifications:

  • High school diploma or equivalent (GED).
  • At least one year of experience in a customer service role.
  • Exceptional verbal and written communication skills in English.
  • Proficiency in French is an asset.
  • Strong computer skills, including the ability to manage multiple applications and documents.
  • Exhibit a friendly, patient, and empathetic demeanor.
  • Ability to engage with clients effectively over the phone while ensuring accurate data entry.
  • Capable of working independently as well as collaboratively within a team.
  • Strong multitasking abilities in a fast-paced environment.
  • Willingness to work a flexible schedule, including evenings and weekends as needed.

At Autolux Ltd. O/A Rapid City Transportation, we have been a leader in medical transportation logistics for over two decades, dedicated to providing exceptional service to our clients across Ontario. We pride ourselves on our commitment to accessible employment practices and equal opportunity.

We appreciate your interest in this position. Only candidates selected for an interview will be contacted.

We are committed to ensuring that our recruitment process is accessible and inclusive. If you require any accommodations, please inform our Human Resources team.