Premier Technical Support Specialist

1 week ago


Morrisville, Canada Lenovo Full time
About the Role

We are seeking a highly skilled and experienced Premier Technical Support Specialist to join our Lenovo Solutions and Services Group (SSG). As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and collaborating with our Level 2 engineers and technical account managers to ensure seamless customer experiences.

Key Responsibilities
  • Technical Support: Provide technical support to Lenovo's customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
  • Communication: Communicate effectively with end-users by translating complex technical details/instructions to match each customer's level.
  • Collaboration: Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
  • Feedback: Provide closed loop feedback on recurring issues with teammates and relevant engineer teams.
Requirements
  • Experience: 1+ years of experience in technical support or customer-facing technical role.
  • Education: Degree in Computer Science, Information Technology, or related field; or equivalent experience.
  • Skills: Ability to work effectively in a fast-paced, dynamic environment, ability to learn quickly with a proven record of learning new and challenging technologies, experience working in a call center type of environment, excellent communication, interpersonal, and critical thinking skills.


  • Morrisville, Canada Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has...


  • Morrisville, Canada Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has...


  • Morrisville, Canada Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...


  • Morrisville, Canada Lenovo Full time

    Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for...


  • Morrisville, Canada Lenovo Full time

    Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the...


  • Morrisville, Canada Lenovo Full time

    Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the...


  • Morrisville, Canada Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...


  • Morrisville, Canada Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...


  • Morrisville, Canada Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...


  • Morrisville, Canada Lenovo Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Lenovo Solutions and Services Group. As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer experiences.Key...


  • Morrisville, Canada Lenovo Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Lenovo Solutions and Services Group. As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer experiences.Key...


  • Morrisville, Canada Lenovo Full time

    At Lenovo, we are committed to creating innovative technology solutions that enhance the lives of our customers. Our mission is to build a more inclusive and brighter future through smarter technology.As a recognized leader in the industry, we operate in 180 countries and employ over 63,000 talented individuals. Our extensive portfolio includes a wide range...


  • Morrisville, Canada Lenovo Full time

    At Lenovo, we are committed to creating innovative technology solutions that enhance lives and foster inclusivity.We operate on a grand scale, recognized not only as a Fortune 500 company but also as one of Fortune's Most Admired. With a presence in 180 countries and a workforce of over 63,000 talented individuals, we pride ourselves on offering the most...


  • Morrisville, Canada Lenovo Full time

    Job SummaryWe are seeking a highly motivated and technical individual to join our Technical Support team, specializing in DG/DM/DE storage products. In this role, you will provide technical support to customers, field engineers, technicians, and internal teams experiencing issues with their storage systems and surrounding infrastructure.Key...


  • Morrisville, Canada Lenovo Full time

    Job SummaryWe are seeking a highly motivated and technical individual to join our Technical Support team, specializing in DG/DM/DE storage products. In this role, you will provide technical support to customers, field engineers, technicians, and internal teams experiencing issues with their storage systems and surrounding infrastructure.Key...


  • Morrisville, Canada Lenovo Full time

    * United States of America - North Carolina - Morrisville Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets....


  • Morrisville, Canada Lenovo Full time

    * United States of America - North Carolina - Morrisville Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets....


  • Morrisville, Canada Lenovo Full time

    At Lenovo, we are committed to creating innovative technology solutions that foster a brighter and more inclusive future.As a leading global organization, we operate in 180 countries with a workforce of over 63,000 talented individuals. Our comprehensive portfolio includes cutting-edge devices, software, and infrastructure.We aim to empower millions of users...


  • Morrisville, Canada Lenovo Full time

    Position OverviewAt Lenovo, we are dedicated to enhancing innovation for individuals, enabling them to achieve remarkable outcomes. We are in search of motivated and career-focused individuals to become part of our Technical Response team in the capacity of a Workstation Solutions Specialist. This position focuses on generating new business opportunities...


  • Morrisville, Canada Lenovo Full time

    Location: United StatesAbout LenovoLenovo is a global technology leader with a revenue of US$62 billion, recognized as #217 in the Fortune Global 500. With a workforce of 77,000, we serve millions of customers across 180 markets, dedicated to delivering innovative technology solutions.Our mission is to create a smarter technology ecosystem for everyone,...