Premier Technical Support Specialist
1 week ago
We are seeking a highly skilled and experienced Premier Technical Support Specialist to join our Lenovo Solutions and Services Group (SSG). As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and collaborating with our Level 2 engineers and technical account managers to ensure seamless customer experiences.
Key Responsibilities- Technical Support: Provide technical support to Lenovo's customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
- Communication: Communicate effectively with end-users by translating complex technical details/instructions to match each customer's level.
- Collaboration: Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
- Feedback: Provide closed loop feedback on recurring issues with teammates and relevant engineer teams.
- Experience: 1+ years of experience in technical support or customer-facing technical role.
- Education: Degree in Computer Science, Information Technology, or related field; or equivalent experience.
- Skills: Ability to work effectively in a fast-paced, dynamic environment, ability to learn quickly with a proven record of learning new and challenging technologies, experience working in a call center type of environment, excellent communication, interpersonal, and critical thinking skills.
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Premier Technical Support Specialist
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Morrisville, Canada Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has...
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Premier Technical Support Specialist
3 weeks ago
Morrisville, Canada Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has...
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Morrisville, Canada Lenovo Full timeHere at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the...
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Premier Technical Support Specialist
4 weeks ago
Morrisville, Canada Lenovo Full timeHere at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the...
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Morrisville, Canada Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...
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Morrisville, Canada Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...
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