Technical Storage Support Engineer
3 months ago
* United States of America - North Carolina - Morrisville
Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .
Description and RequirementsPosition Description:
We are seeking a highly motivated and technical individual to join our Technical Support team, specializing in DG/DM/DE storage products. In this role, you will provide technical support to customers, field engineers, technicians, and internal teams experiencing issues with their storage systems and surrounding infrastructure. You will be responsible for troubleshooting, diagnosing, and resolving complex problems while ensuring exceptional customer service.
Job Responsibilities:
- Provide technical support for DG/DM/DE storage products, including NetApp and other related technologies.
- Diagnose and troubleshoot hardware, software, and network-related issues using various tools and logs.
- Troubleshoot and provide solutions for datacenter servers, networking equipment, and hyperconverged solutions.
- Escalate complex issues to senior engineers and collaborate on solutions.
- Document technical knowledge and procedures for internal use.
- Participate in training and knowledge transfer activities.
- Maintain a high level of customer satisfaction by providing timely and accurate support.
Basic Qualifications:
- Fluency in both English and French is mandatory.
- 2+ years of experience supporting storage systems, preferably NetApp.
- 2+ years of experience working with NetApp storage system operating systems (ONTAP, SANtricity).
- 2+ years of experience with NAS/SAN storage and surrounding infrastructure, including datacenter servers, networking equipment, and hyperconverged solutions.
Preferred Qualifications:
- NetApp certifications: NCSE – Ontap Specialist, NCIE – SAN Specialist E-Series, NCIE – SAN Specialist ONTAP, SCSE – SNIA industry Cert.
- Understanding of enterprise applications integration with storage systems (e.g., Microsoft Exchange, SQL Server, Oracle, SAP).
- Strong understanding of storage protocols (NFS, CIFS/SMB, SAN connectivity, TCP/IP, IB, RoCE, SAS, RAID).
- Proficient in using diagnostic tools and logs for troubleshooting
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Passion for learning and staying up-to-date with new technologies.
We offer:
- A dynamic and challenging work environment.
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Be part of a team that makes a difference
If you are a highly motivated and technical individual with a passion for customer service, we encourage you to apply
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations: * United States of America - North Carolina - Morrisville
If you require an accommodation to complete this application, please contactability@lenovo.com
#J-18808-Ljbffr-
Technical Storage Support Specialist
5 days ago
Morrisville, Canada Lenovo Full timeJob SummaryWe are seeking a highly motivated and technical individual to join our Technical Support team, specializing in DG/DM/DE storage products. In this role, you will provide technical support to customers, field engineers, technicians, and internal teams experiencing issues with their storage systems and surrounding infrastructure.Key...
-
Technical Storage Support Specialist
5 days ago
Morrisville, Canada Lenovo Full timeJob SummaryWe are seeking a highly motivated and technical individual to join our Technical Support team, specializing in DG/DM/DE storage products. In this role, you will provide technical support to customers, field engineers, technicians, and internal teams experiencing issues with their storage systems and surrounding infrastructure.Key...
-
Storage Engineer
2 weeks ago
Morrisville, Canada Lenovo Full time* United States of America - North Carolina - MorrisvilleWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets....
-
Storage Engineer
1 month ago
Morrisville, Canada Lenovo Full time* United States of America - North Carolina - MorrisvilleWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets....
-
Storage Engineer
1 month ago
Morrisville, Canada Lenovo Full time* United States of America - North Carolina - MorrisvilleWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets....
-
Storage Solutions Architect
16 hours ago
Morrisville, Canada Lenovo Full time{"h1": "Storage Engineer at Lenovo", "p": "At Lenovo, we're pushing the boundaries of innovation in the technology industry. As a Storage Engineer, you'll be part of our Infrastructure Solutions Group (ISG), where we empower our customers to accelerate their organizations, improve their industries, and solve humanity's greatest challenges.Your role will...
-
Storage Solutions Architect
19 hours ago
Morrisville, Canada Lenovo Full time{"h1": "Storage Engineer at Lenovo", "p": "At Lenovo, we're pushing the boundaries of innovation in the technology industry. As a Storage Engineer, you'll be part of our Infrastructure Solutions Group (ISG), where we empower our customers to accelerate their organizations, improve their industries, and solve humanity's greatest challenges.Your role will...
-
Storage Solutions Architect
7 days ago
Morrisville, Canada Lenovo Full timeAbout LenovoLenovo is a global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people worldwide, and serving millions of customers every day in 180 markets. We are committed to delivering smarter technology for all, driving innovation in areas such as server, storage, mobile, software, solutions, and services.Job SummaryWe are...
-
Storage Solutions Architect
1 week ago
Morrisville, Canada Lenovo Full timeAbout LenovoLenovo is a global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people worldwide, and serving millions of customers every day in 180 markets. We are committed to delivering smarter technology for all, driving innovation in areas such as server, storage, mobile, software, solutions, and services.Job SummaryWe are...
-
Premier Technical Support Specialist
3 weeks ago
Morrisville, Canada Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has...
-
Premier Technical Support Specialist
3 weeks ago
Morrisville, Canada Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has...
-
Premier Technical Support Specialist
7 days ago
Morrisville, Canada Lenovo Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Lenovo Solutions and Services Group. As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer experiences.Key...
-
Premier Technical Support Specialist
1 week ago
Morrisville, Canada Lenovo Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our Lenovo Solutions and Services Group. As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer experiences.Key...
-
Premier Technical Support Specialist
4 months ago
Morrisville, Canada Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...
-
Premier Technical Support Specialist
4 months ago
Morrisville, Canada Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...
-
Premier Technical Support Specialist
3 weeks ago
Morrisville, Canada Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...
-
Premier Technical Support Specialist
3 weeks ago
Morrisville, Canada Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...
-
Infrastructure Solutions Engineer
2 weeks ago
Morrisville, Canada Lenovo Full timep>Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding...
-
Infrastructure Solutions Training Engineer
1 month ago
Morrisville, Canada Lenovo Full time* United States of America - North Carolina - Morrisville Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets....
-
Infrastructure Solutions Training Engineer
4 weeks ago
Morrisville, Canada Lenovo Full time* United States of America - North Carolina - Morrisville Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets....