Technical Storage Support Specialist

5 days ago

Morrisville, Canada Lenovo Full time
Job Summary

We are seeking a highly motivated and technical individual to join our Technical Support team, specializing in DG/DM/DE storage products. In this role, you will provide technical support to customers, field engineers, technicians, and internal teams experiencing issues with their storage systems and surrounding infrastructure.

Key Responsibilities
  • Provide technical support for DG/DM/DE storage products, including NetApp and other related technologies.
  • Diagnose and troubleshoot hardware, software, and network-related issues using various tools and logs.
  • Troubleshoot and provide solutions for datacenter servers, networking equipment, and hyperconverged solutions.
  • Escalate complex issues to senior engineers and collaborate on solutions.
  • Document technical knowledge and procedures for internal use.
  • Participate in training and knowledge transfer activities.
  • Maintain a high level of customer satisfaction by providing timely and accurate support.
Requirements
  • Fluency in both English and French is mandatory.
  • 2+ years of experience supporting storage systems, preferably NetApp.
  • 2+ years of experience working with NetApp storage system operating systems (ONTAP, SANtricity).
  • 2+ years of experience with NAS/SAN storage and surrounding infrastructure, including datacenter servers, networking equipment, and hyperconverged solutions.
Preferred Qualifications
  • NetApp certifications: NCSE – Ontap Specialist, NCIE – SAN Specialist E-Series, NCIE – SAN Specialist ONTAP, SCSE – SNIA industry Cert.
  • Understanding of enterprise applications integration with storage systems (e.g., Microsoft Exchange, SQL Server, Oracle, SAP).
  • Strong understanding of storage protocols (NFS, CIFS/SMB, SAN connectivity, TCP/IP, IB, RoCE, SAS, RAID).
  • Proficient in using diagnostic tools and logs for troubleshooting.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Passion for learning and staying up-to-date with new technologies.
What We Offer
  • A dynamic and challenging work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Be part of a team that makes a difference.

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