Premier Technical Support Specialist
2 months ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our Lenovo Solutions and Services Group. As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer experiences.
Key Responsibilities- Provide technical support to Lenovo's customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
- Communicate effectively with end-users by translating complex technical details/instructions to match each customer's level.
- Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
- Provide closed loop feedback on recurring issues with teammates and relevant engineer teams.
- 2+ years of experience in a client technical support or customer-facing technical role.
- CompTIA certifications (A+, Network+, Security+, etc.)
- MCSE, MCP, CCNA, or TAFE certifications
- Degree in Computer Science, Information Technology, or related field; or equivalent experience
- Ability to work effectively in a fast-paced, dynamic environment.
- Experience with Windows OS, Workstations, or RAID storage arrays
- Ability to learn quickly with a proven record of learning new and challenging technologies.
- Experience working in a call center type of environment.
- Excellent communication, interpersonal, and critical thinking skills.
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Premier Technical Support Specialist
1 month ago
Morrisville, Canada Lenovo Full timeJob DescriptionWe are seeking a highly skilled and experienced Premier Technical Support Specialist to join our Lenovo Solutions and Services Group (SSG). As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer...
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Premier Technical Support Specialist
1 month ago
Morrisville, Canada Lenovo Full timeJob DescriptionWe are seeking a highly skilled and experienced Premier Technical Support Specialist to join our Lenovo Solutions and Services Group (SSG). As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer...
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Premier Technical Support Specialist
1 month ago
Morrisville, Canada Lenovo Full timeJob DescriptionWe are seeking a highly skilled Premier Technical Support Specialist to join our Lenovo Solutions and Services Group (SSG). As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer experiences.Key...
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Premier Technical Support Specialist
1 month ago
Morrisville, Canada Lenovo Full timeJob DescriptionWe are seeking a highly skilled Premier Technical Support Specialist to join our Lenovo Solutions and Services Group (SSG). As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer experiences.Key...
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Premier Technical Support Specialist
2 months ago
Morrisville, Canada Lenovo Full timeWe are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has...
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Senior Manager ISG Premier
2 months ago
Morrisville, Canada Lenovo Full time* United States of America - North Carolina - MorrisvilleWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter...
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Senior Manager ISG Premier
2 months ago
Morrisville, Canada Lenovo Full timeJob DescriptionWe are seeking a highly skilled Senior Manager to lead our Premier Storage Advanced Technical Support Team. As a key member of our global support organization, you will be responsible for managing a team of senior storage technical support engineers and driving exceptional customer experience.Key ResponsibilitiesLead and manage a global team...
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Senior Manager ISG Premier
2 months ago
Morrisville, Canada Lenovo Full timeJob DescriptionWe are seeking a highly skilled Senior Manager to lead our Premier Storage Advanced Technical Support Team. As a key member of our global support organization, you will be responsible for managing a team of senior storage technical support engineers and driving exceptional customer experience.Key ResponsibilitiesLead and manage a global team...
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Senior Manager ISG Premier
1 month ago
Morrisville, Canada Lenovo Full timeJob DescriptionLenovo is seeking a highly skilled Senior Manager to lead our Premier Storage Advanced Technical Support Team. As a key member of our global support organization, you will be responsible for managing a team of senior storage technical support engineers who provide exceptional customer experience and timely issue resolution for enterprise...
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Senior Manager ISG Premier
1 month ago
Morrisville, Canada Lenovo Full timeJob DescriptionLenovo is seeking a highly skilled Senior Manager to lead our Premier Storage Advanced Technical Support Team. As a key member of our global support organization, you will be responsible for managing a team of senior storage technical support engineers who provide exceptional customer experience and timely issue resolution for enterprise...
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Senior Manager ISG Premier
3 weeks ago
Morrisville, Canada Lenovo Full timeJob DescriptionLenovo is seeking a highly skilled Senior Manager to lead its Premier Storage Advanced Technical Support Team. As a key member of the organization, you will be responsible for managing a global team of senior storage technical support engineers, driving exceptional customer experience, and ensuring timely issue resolution for enterprise...
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Technical Account Manager
1 month ago
Morrisville, Canada Lenovo Full timeJob Title: Technical Account ManagerWe are seeking a highly skilled Technical Account Manager to join our Lenovo Infrastructure Solutions Group team. As a Technical Account Manager, you will be responsible for developing and maintaining excellent relationships with our clients, providing technical expertise and support to ensure their success with our...
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Technical Account Manager
1 month ago
Morrisville, Canada Lenovo Full timeJob Title: Technical Account ManagerWe are seeking a highly skilled Technical Account Manager to join our Lenovo Infrastructure Solutions Group team. As a Technical Account Manager, you will be responsible for developing and maintaining excellent relationships with our clients, providing technical expertise and support to ensure their success with our...
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Technical Project Manager
3 weeks ago
Morrisville, Canada Lenovo Full time* United States of America - North Carolina - MorrisvilleWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter...
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Audio Technical Project Manager
3 weeks ago
Morrisville, Canada Lenovo Full timeJob Title: Technical Product Manager for Data Center SolutionsLenovo is a global technology leader, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Our bold vision is to deliver Smarter Technology for All, and we're building a more equitable, trustworthy, and smarter future for everyone, everywhere.About the...
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Technical Account Manager
1 month ago
Morrisville, Canada Lenovo Full timeJob Title: Technical Account ManagerWe are seeking a highly skilled Technical Account Manager to join our team at Lenovo. As a Technical Account Manager, you will be responsible for developing and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth through strategic account management.Key...
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Technical Account Manager
1 month ago
Morrisville, Canada Lenovo Full timeJob Title: Technical Account ManagerWe are seeking a highly skilled Technical Account Manager to join our team at Lenovo. As a Technical Account Manager, you will be responsible for developing and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth through strategic account management.Key...
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Senior Technical Consultant
2 months ago
Morrisville, Canada Lenovo Full timeJob Title: Senior Technical ConsultantWe are seeking a highly skilled Senior Technical Consultant to join our team at Lenovo. As a key member of our healthcare solutions team, you will be responsible for driving pre-sales engagement with key customers in the healthcare and life science industries.Your primary focus will be on providing guidance on Lenovo...
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Senior Technical Consultant
2 months ago
Morrisville, Canada Lenovo Full timeJob Title: Senior Technical ConsultantWe are seeking a highly skilled Senior Technical Consultant to join our team at Lenovo. As a key member of our healthcare solutions team, you will be responsible for driving pre-sales engagement with key customers in the healthcare and life science industries.Your primary focus will be on providing guidance on Lenovo...
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AI Security Specialist
1 month ago
Morrisville, Canada Lenovo Full timeJoin Lenovo's Product Security TeamWe are seeking a highly skilled AI Security Specialist to join our Product Security Office as part of the Product Security Incident Response Team (PSIRT). As a key member of our team, you will be responsible for assisting with Lenovo's response to product security vulnerabilities, including technical analysis, driving...