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Premier Technical Support Specialist

2 months ago

Morrisville, Canada Lenovo Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our Lenovo Solutions and Services Group. As a key member of our team, you will be responsible for providing exceptional technical support to our enterprise customers, resolving complex technical issues, and delivering outstanding customer experiences.

Key Responsibilities
  • Provide technical support to Lenovo's customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
  • Communicate effectively with end-users by translating complex technical details/instructions to match each customer's level.
  • Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
  • Provide closed loop feedback on recurring issues with teammates and relevant engineer teams.
Requirements
  • 2+ years of experience in a client technical support or customer-facing technical role.
  • CompTIA certifications (A+, Network+, Security+, etc.)
  • MCSE, MCP, CCNA, or TAFE certifications
  • Degree in Computer Science, Information Technology, or related field; or equivalent experience
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Experience with Windows OS, Workstations, or RAID storage arrays
  • Ability to learn quickly with a proven record of learning new and challenging technologies.
  • Experience working in a call center type of environment.
  • Excellent communication, interpersonal, and critical thinking skills.