Help Desk Support Specialist

2 months ago


Sault Ste Marie, Ontario, Canada Sky Bison Solutions Ltd. Full time
Job Title: Help Desk Analyst

We are seeking a skilled Help Desk Analyst to join our team at Sky Bison Solutions Ltd.

Job Summary

The Help Desk Analyst will be responsible for providing technical support to our users, resolving issues with computer systems, and providing advice and training to users in response to identified difficulties.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues with computer systems
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Requirements
  • Fast-paced environment
  • Attention to detail
  • Judgement
  • Organized
  • Team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 35 hours per week

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