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Service Desk Analyst

2 months ago

Edmonton, Alberta, Canada F12 Inc. Full time
About the Role

F12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our employees.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring research and collaboration with other teams.
  • Documentation: Maintain accurate and detailed records of problems and solutions, ensuring that knowledge is shared across the team.
  • Training and Development: Provide training and guidance to users on technical procedures and best practices.
  • Collaboration: Work closely with other technical teams to identify and implement process improvements.
  • Leadership: Supervise and mentor junior technical support staff, providing guidance and support as needed.
Requirements
  • Education: College diploma or equivalent in a related field.
  • Experience: 1-2 years of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Work Environment

F12 Inc. offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.

Benefits
  • Health and Wellness: Comprehensive health and dental benefits, including a generous health care plan.
  • Learning and Development: Opportunities for training and professional development, including paid learning and training programs.
  • Work-Life Balance: A flexible work schedule and generous paid time off policy.