Facility Operations Manager

2 months ago

Kitchener, Ontario, Canada Black & McDonald Full time

About This Career Opportunity

Black & McDonald is seeking a highly skilled and experienced professional to join our team as a Facility Supervisor. As a key member of our operations team, you will be responsible for the coordination and supervision of staff and subcontractors operating within our facilities management accounts.

Key Responsibilities

  • Provide leadership and support to achieve strategic objectives related to facility operations.
  • Manage work orders, supervise, plan, and coordinate work assignments for building operators, maintenance mechanics, and other maintenance staff/trades.
  • Collaborate with customer stakeholders, supervisors, and EHS to develop work plans, including issuance of building communications and completing risk assessments.
  • Work with tenants to complete work requests and maintenance with minimal disruption and adherence to customer protocols.
  • Effectively monitor, prioritize, and dispatch work orders to maximize productivity and ensure quality by verifying and auditing closed work orders to assess completeness and correctness.
  • Ensure all training and certification requirements for staff are met through comprehensive tracking and scheduling.
  • Conduct daily site walk-throughs and weekly inspections of active worksites.
  • Develop action plans for facility operational and emerging issues, as needed.
  • Recommend and implement solutions to facility operational issues.
  • Hire and supervise the activities of subcontractors and subordinate staff.
  • Participate in customer meetings and provide updates as required.
  • Assist with internal or client-based audits or inspections as needed.
  • Ensure that required environmental, health, and safety, security, and quality assurance programs are implemented as per internal/client-specific policies and local codes and regulations.
  • Provide oversight and technical guidance to direct reports, as needed.
  • Participate in vendor performance meetings and hold vendors accountable for contractual deliverables.
  • Support the preparation of quarterly business reviews, alongside operations/facility managers.
  • Manage internal and external stakeholder relationships.
  • Develop and implement emergency response plans and conduct audits.
  • Mentor and train reporting staff.
  • Develop performance development and career plans for team members.
  • Conduct quality assurance checks to ensure vendor contract obligations are being satisfied.

Competency Requirements

  • Familiarity with specific software packages and management tools (JDE/DSI/CMMS Dashboards, etc).
  • Advanced analytical and time management skills.
  • Understanding of facility management processes and standards, either through work experience or qualifications.
  • Outstanding knowledge of building products, construction details, and relevant rules, regulations, and quality standards.
  • Excellent interpersonal skills with the ability to communicate effectively at all organizational levels.
  • Proven customer service skills.
  • Ability to work flexible hours, including evenings and weekends, as required to support operational requirements.
  • Required to provide a clear police reference check.

Education Requirements

  • A university degree or equivalent post-secondary degree in a field of study that maintains relatable knowledge transferable to the job requirements outlined for this position is considered an asset.
  • Experience in the facilities industry may substitute for post-secondary education requirements.

Work Experience Requirements

  • Minimum of 3-4 years of experience in a building operations position.
  • A trade license may be an asset.
  • FMP/FMA designation (through BOMA or IFMA) may be considered an asset.

Skills, Abilities, and Other Requirements

  • Able to travel within the London, ON area.
  • Security clearance requirements: must be able to obtain reliability or secret clearance.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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