Event Ticketing Coordinator
4 weeks ago
Position Overview
The Event Ticketing Coordinator serves as the primary point of contact for all Box Office inquiries, both via telephone and in-person. This role is crucial in ensuring a seamless experience for our guests at Mount Royal University. The Coordinator is responsible for managing ticket sales and customer interactions, providing assistance to senior staff with administrative tasks, and supporting marketing initiatives.
This is a casual role with an average commitment of 14 hours per week, depending on event schedules.
Key Responsibilities
Daytime Ticketing Duties
Manage incoming calls for ticket sales and client inquiries through secure systems. Respond to email inquiries related to ticketing through the designated communication channels. Facilitate Gift Card sales during regular hours and events. Assist in issuing complimentary tickets for eligible clients and staff. Process patron ticket exchanges and returns as needed. Oversee ticket distribution and reprints for patrons. Operate the will-call service during events. Provide assistance and information to patrons regarding events. Compile reports and performance summaries for management review. Contribute to marketing and outreach efforts. Support the creation and evaluation of ticket builds for events.Evening Ticketing Duties
Welcome and assist patrons with event information as required. Manage ticket distribution and reprints during events. Operate will-call services during concerts and performances. Facilitate Gift Card and promotional sales during events. Prepare reports for management and presenters.Required Qualifications
Minimum age of 18 years. At least one year of experience in a ticketing environment. Previous experience in customer service or hospitality is preferred. Flexibility to work varied hours, including evenings and weekends. Quick adaptability to new software applications. Ability to work effectively both independently and as part of a team.-
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