Event Services Associate

6 days ago


Calgary, Alberta, Canada Mount Royal University Full time

About the Role

As a key member of the Mount Royal University team, the Box Office Coordinator will be responsible for providing exceptional customer service to patrons and clients. This role will involve facilitating ticket sales, answering inquiries, and providing information about events and performances.

Key Responsibilities

  • Screening patron calls and emails for ticket sales and booking client inquiries
  • Issuing complimentary tickets and handling ticket exchanges or returns
  • Assisting with ticket distribution and re-printing tickets as necessary
  • Running will-call during events and concerts
  • Greeting and assisting patrons, providing directions and event information
  • Assisting with marketing and outreach initiatives
  • Creating and reviewing ticket builds for events and performances

Qualifications

  • Must be 18 years of age or older
  • Minimum of 1 year's experience in a box office ticketing environment
  • Work experience in hospitality, customer service, or an event-related environment is preferred
  • Ability to work flexible hours on a varied schedule
  • Capacity to learn new software programs quickly and use them effectively
  • Capacity to work efficiently in a team environment or independently


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