Audio Visual Technician
1 week ago
Job Summary
Encore Canada is seeking a skilled Event Audio Visual Technician to join our team. As an Event Audio Visual Technician, you will be responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction.
Key Responsibilities
- Ensure flawless event execution through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
- Strive to exceed customer expectations and needs, maintaining a positive relationship with all clients through effective communication.
- Meet with guests on site to ensure equipment setup is working properly and their needs are met.
- Monitor events and check in on customers throughout the day.
- Understand and foster the hotel/client relationship.
- Understand technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handle equipment challenges and changes in a timely and professional manner.
- Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
- Use equipment sheets to determine equipment scheduled for setup and strike, interacting with other staff and outside vendors for equipment.
- Increase revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.
- Complete order entries in Navigator, as needed.
Job Qualifications
- High School Diploma required. Associate's degree is preferred.
- 1 year of customer service or hospitality experience is preferred.
- 1 year of audio visual experience or equivalent in educational environment is preferred.
- A valid driver's license is required for team members that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Action Oriented
- Tech Savvy
- Ensures Accountability
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