Customer Success Engineer

7 days ago


Ottawa, Ontario, Canada Adobe Full time
Job Title: Customer Success Engineer

We are seeking a highly skilled Customer Success Engineer to join our team at Adobe. As a Customer Success Engineer, you will be responsible for driving value realization and return on investment for our strategic clients.

Key Responsibilities:
  • Develop and maintain long-term relationships with clients, understanding their business and technical requirements.
  • Work closely with clients to identify opportunities for growth and improvement, and develop solutions to meet their needs.
  • Collaborate with internal teams to ensure timely closure of quality and security issues, and provide project management for professional services requests.
  • Lead all aspects of customer support, ensuring timely closure of quality and security issues, and provide project management for professional services requests.
Requirements:
  • Proficiency in French language (speaking and writing)
  • Ability to achieve a Top Secret Clearance
  • Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), PHP, MySQL, Redis, Java, Chef, and CDN (CloudFront, Akamai, Fastly) services.
  • Proficiency in AWS or Azure with an understanding of cloud-hosted web applications.
  • Experience with operating and monitoring Enterprise software.
  • Real passion for digital marketing and client success, with a proven track record of optimally leading client relationships and technical projects.
What We Offer:
  • A dynamic and collaborative work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading technology company

We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact us.



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