Customer Success Engineer

2 weeks ago

Ottawa, Ontario, Canada Adobe Full time

Customer Success Engineer

Drive value realization and return on investment for Strategic clients, working directly with them to understand business and technical requirements, build long-term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs.

Key Responsibilities:

  • Strategic client relationship management, developing long-term client relationships, and championing projects and initiatives.
  • Client-facing, technical operations, and colleague-facing roles, collaborating with teams to provision, customize, monitor, and upgrade cloud-hosted Enterprise offerings.
  • Communicate consistently with clients throughout the contract lifecycle, maintaining client contact and providing status updates for all outstanding issues.
  • Help clients achieve their business objectives by providing resources to answer clients' questions, identifying needs for account customization, and overseeing implementation changes.
  • Lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.

Required Qualifications:

  • Proficiency in French language (speaking and writing)
  • Ability to achieve a Top Secret Clearance
  • Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), PHP, MySQL, Redis, Java, Chef, and CDN services.
  • Proficiency in AWS or Azure with an understanding of cloud-hosted web applications.
  • Experience with operating and monitoring Enterprise software.
  • Real passion for digital marketing and client success, with a proven track record of optimally leading client relationships and technical projects.
  • Self-motivated and passionate about exceeding client expectations, with excellent social, presentation, and interpersonal skills.

Duties Include:

  • Work with Adobe Experience Manager (AEM) and other Digital Marketing products and teams.
  • Assist in developing new automation tools to increase efficiency and productivity.
  • Collaborate with teams to provision, customize, monitor, and upgrade cloud-hosted Enterprise offerings.

About Adobe:

At Adobe, creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe.

Internal Opportunities:

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe.

What We Offer:

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

Equal Opportunity Employer:

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

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