Technical Support Specialist

23 hours ago

Burlington, Ontario, Canada Joe Apps Technology Support Full time
Job Title: User Support Technician

Join Joe Apps Technology Support as a User Support Technician and play a vital role in ensuring our customers receive exceptional technical support.

Job Summary

We are seeking a highly skilled and motivated User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to computer systems, software, and hardware
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of customer interactions and technical issues
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends
Requirements
  • 1-2 years of experience in a technical support role
  • Strong technical knowledge of computer systems, software, and hardware
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; post-secondary education in a related field an asset
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].

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