Technical Support Specialist

1 month ago

Burlington, Ontario, Canada Joe Apps Technology Support Full time
Job Title: User Support Technician

We are seeking a highly skilled and motivated User Support Technician to join our team at Joe Apps Technology Support.

Job Summary

The User Support Technician will provide technical assistance and support to users experiencing difficulties with computer systems, software, and other technology-related issues. The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.

Key Responsibilities
  • Provide technical support and assistance to users via phone, email, or in-person
  • Research and implement solutions to technical issues, using technical manuals and other resources as needed
  • Collaborate with other technical support analysts to resolve complex issues and improve overall support processes
  • Participate in the redesign of applications and software to improve user experience and efficiency
  • Supervise and train junior technical support staff to ensure they have the necessary skills and knowledge to perform their duties
  • Provide business systems, network, and Internet support to users, including setup and maintenance of equipment and software
  • Perform Web-server backup and recovery operations to ensure data integrity and availability
  • Provide exceptional customer service and support to users, responding to their needs and concerns in a timely and professional manner
Requirements
  • College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years
  • 1-2 years of experience in a technical support role, or equivalent experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Valid driver's license and willingness to travel regularly
Working Conditions
  • Fast-paced environment with tight deadlines and repetitive tasks
  • Manual dexterity and attention to detail required
  • Ability to work under pressure and manage stress
What We Offer
  • Dental plan
  • Disability benefits
  • Paramedical services coverage
How to Apply

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].

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