Technical Support Specialist

21 hours ago

Burlington, Ontario, Canada Joe Apps Technology Support Full time
Job Description

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Joe Apps Technology Support. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers, resolving technical issues, and ensuring that our customers have a positive experience with our products and services.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Resolve technical issues and troubleshoot problems with our products and services
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • 1-2 years of experience in a technical support role
  • Strong technical skills and knowledge of computer systems and software
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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