Customer Experience Lead
1 week ago
About the Role:
The Customer Experience Lead is a key member of our store team, responsible for delivering exceptional customer experiences and driving top-line sales. As a values-based leader, you will inspire and motivate our associates to provide outstanding service and achieve sales goals.
Key Responsibilities:
- Lead and direct associates on the sales floor to drive sales and customer engagement.
- Coach associates in the moment to improve sales skills and customer service.
- Support operational excellence by maintaining visual standards, payroll management, and merchandise availability.
- Act as a front-line supervisor, assigning work and providing direction to non-supervisory associates.
- Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions.
Requirements:
- Possess a passion for the Victoria's Secret brand and a commitment to delivering exceptional customer experiences.
- Demonstrate excellent merchandising skills and the ability to review business reports and insights.
- Have a sense of self-awareness and a willingness to seek feedback to improve and develop.
- Be able to work nights, weekends, and a flexible schedule.
- Be able to stand for long periods and frequently bend, kneel, and lift.
- Have experience directing other individuals in the performance of their job duties.
What We Offer:
Victoria's Secret & Co offers a competitive salary range of $17.75 to $22.00 per hour, depending on experience and location. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.
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