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Customer Experience and Engagement Specialist
2 months ago
Fine Sight Solutions is seeking a highly motivated and customer-focused Communications and Consumer Engagement Associate to join our team. As a key member of our Essential Service Provider Project, you will play a vital role in connecting essential businesses with consumers across local communities through direct communication and outreach tactics.
Key Responsibilities- Customer Engagement: Directly engage with customers using strong relationship-building and active listening techniques to provide adequate product recommendations and guarantee customer satisfaction.
- Market Research and Analysis: Use a combination of outreach strategies, customer feedback, and brainstorming sessions to gain productive insight and improve communication and marketing methods.
- Strategic Communication: Work cross-functionally to craft and deliver direct, relationship-focused communication and outreach strategies.
- Relationship Building: Build and maintain reliable relationships across multiple levels within the organization and become a subject matter expert for effective communication techniques.
- Training and Development: Utilizing personal experiences and industry research, create and deliver communication workshops to advise fellow team members on how to understand a customer's needs and effectively communicate the value our client can bring to address their challenges.
- Customer Service Experience: Solid customer service experience, preferably in the hospitality industry due to the fast-paced nature of the role.
- Ambition and Self-Motivation: Ambition, cause-oriented self-starter that willingly goes the extra mile.
- Interpersonal and Communication Skills: Excellent interpersonal and customer relations skills whether in-person, virtually, or in writing.
- Teamwork and Adaptability: Demonstrated ability to work in an action-oriented, cross-functional environment.
- Passion and Enthusiasm: Exceptionally bright, passionate mentality with a passion for communication, helping others, and building a rewarding career.
