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Customer Experience Lead
2 months ago
About the Role:
The Customer Experience Lead is a key member of the Victoria's Secret team, responsible for delivering exceptional customer experiences and driving top-line sales. As a values-based leader, you will lead and direct associates on the sales floor, coach them in the moment, and support operational excellence through visual standards, payroll management, and merchandise availability.
Key Responsibilities:
- Lead and demonstrate company values within the store.
- Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
- Conduct associate observations and coaching to ensure high-quality customer service.
- Link results to behaviors and actions to drive top-line sales.
- Independently manage labor hours within the store to drive top-line sales and profit.
- Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
- Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrate and lead company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Requirements:
- Possess a passion for the Victoria's Secret brand.
- Demonstrate excellent merchandising skills.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 1 year of retail experience preferred.
- Experience directing other individuals in the performance of their job duties preferred.
Compensation:
Minimum Salary: $17.75
Maximum Salary: $22.00
VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.
