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Customer Experience Lead
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Customer Experience Lead
1 month ago
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Customer Experience Lead
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Customer Experience Lead
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Customer Experience Lead
2 months ago
The Customer Experience Lead is a key role within Victoria's Secret, responsible for delivering exceptional customer experiences and driving top-line sales. This position requires a values-based leader who can motivate and direct associates to achieve sales goals and maintain operational excellence.
Key Responsibilities- Customer Experience: Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
- Associate Development: Conduct associate observations and coaching to ensure associates are equipped to provide excellent customer service.
- Operational Excellence: Maintain visual standards, manage payroll, and ensure merchandise availability to drive sales and profitability.
- Leadership: Act as a front-line supervisor, assigning work and providing direction to non-supervisory associates.
- Communication: Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions.
- Policy and Procedures: Demonstrate and lead company policy and procedures to ensure compliance and consistency.
- Passion for Victoria's Secret Brand: Demonstrates a genuine passion for the Victoria's Secret brand and values.
- Merchandising Skills: Demonstrates excellent merchandising skills, including visual merchandising standards.
- Business Acumen: Reviews business reports and insights to take immediate and deliberate action to achieve results.
- Self-Awareness: Has a sense of self-awareness and is interested in seeking feedback to improve and develop.
- Communication Skills: Ability to influence cross-functional partners in informal and formal settings to get things done.
- Availability: Ability to work nights, weekends, and a flexible schedule.
- Physical Demands: Ability to stand for long periods and frequently bend, kneel, and lift.
- Technical Skills: Ability to use technology, including headsets, mobile devices, and computers.
- 1 Year of Retail Experience: Preferred experience in retail, with a focus on customer service and sales.
- Leadership Experience: Experience directing other individuals in the performance of their job duties.
