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Sales Operations Manager

3 months ago

Barrie, Ontario, Canada Baskin Robbins Full time
Job Overview

As a Sales Supervisor at Baskin Robbins, you will play a pivotal role in overseeing our sales team and ensuring operational excellence. Your leadership will drive sales performance and enhance customer satisfaction.

Key Responsibilities
  • Staff Management: Lead and mentor a team of sales associates, apprentices, and volunteers.
  • Task Delegation: Assign specific duties to sales personnel to optimize workflow.
  • Recruitment and Training: Facilitate the hiring process and coordinate training sessions for new staff members.
  • Exhibit Management: Collaborate with designers to create engaging displays for various events and exhibitions.
  • Inventory Control: Manage stock levels, place orders, and authorize returns of merchandise.
  • Scheduling: Establish and maintain effective work schedules for the sales team.
  • Sales Reporting: Prepare detailed reports on sales performance, inventory management, and personnel issues.
  • Issue Resolution: Address customer inquiries, complaints, and supply chain challenges promptly.
  • Cash Management: Oversee cash handling procedures and ensure accuracy in transactions.
  • Performance Evaluation: Conduct regular performance reviews to foster team development.
Qualifications
  • Education: A Bachelor's degree is preferred.
  • Experience: 1 to 2 years of relevant experience in a supervisory role.
  • Employment Type: Permanent position.
  • Work Language: English.
  • Work Hours: 35 to 40 hours per week.