IMAC/Desktop Technician

6 days ago


Markham, Ontario, Canada PeopleToGo Full time

Job Summary:

We are seeking a skilled Hardware Deployment Specialist to join our team at PeopleToGo. As an IMAC/Desktop Technician, you will be responsible for performing intermediate hardware deployment activities, including hardware roll-outs, refreshes, and other deployment-related tasks on PCs, laptops, printers, and other devices.

Key Responsibilities:

  • Perform intermediate hardware deployment activities, including hardware roll-outs, refreshes, and other deployment-related tasks.
  • Handle software installation, support, and upgrades.
  • Provide deskside support services, including installing and troubleshooting hardware, software, and network-related issues.
  • Provide 1st level Help Desk support.
  • Perform basic LAN and internetworking-related activities.
  • Handle bench repairs and remedial maintenance.
  • Respond to and update calls from the National Dispatch/Call Management Center.
  • Communicate with customers to diagnose problems, establish E.T.A., and parts requirements.

Requirements:

  • Post-secondary education, including a University Degree or a Diploma from a recognized IT program.
  • Minimum of A+ Certification, with other vendor certifications such as Cisco, Microsoft, and/or from OEMs (Dell, Toshiba, Lenovo, and/or HP) being an asset.
  • Minimum of 1 year of field service experience performing IT hardware roll-outs, refreshes, and other deployment-related activities.
  • Minimum of 1 year of experience providing deskside support.
  • Strong network, internetwork, and troubleshooting skills.
  • A self-starter with the ability to manage multiple tasks.
  • Exceptional customer service skills.
  • Good English language communication and presentation skills.
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Must be available to work flexible work schedules.


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