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Desktop Support Technician

2 months ago

Markham, Canada NTT DATA, Inc. Full time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician - Citrix to join our team in Markham, Ontario (CA-ON), Canada (CA).

Job Summary: The Field Tech Senior Associate is responsible for providing advanced technical support and maintenance for equipment in the field. This role involves troubleshooting, repairing, and maintaining hardware and software components, as well as providing excellent customer service to clients. The ideal candidate will have a strong background in desktop support, device imaging, and configuration, as well as experience with inventory management and network connectivity.

Key Responsibilities:

  1. Install, configure, and optimize hardware and software components at various field locations.
  2. Perform routine maintenance and troubleshooting on technology equipment.
  3. Diagnose and resolve product performance issues and various error conditions.
  4. Provide technical support and incident management services.
  5. Manage inventory and adhere to device disposal processes.
  6. Document installation and repair activities.
  7. Teach customers how to use equipment properly.
  8. Maintain tools and equipment used during service calls.
  9. Serve as a liaison with customers on administrative and technical matters.

Qualifications:

  1. Minimum of two years of desktop support experience in a busy corporate environment.
  2. Experience with device imaging and configuration.
  3. Understanding of inventory management and device disposal.
  4. Knowledge of network connectivity and desktop operating system administration.
  5. Strong troubleshooting and problem-solving skills.
  6. Excellent verbal and written communication skills.
  7. Reliable transportation for local travel to client sites.
  8. Flexibility with support coverage.

Preferred Certifications:

  1. A+ certification
  2. Associates/BSIT, ITIL, MCP, MCDST, Network+ & Server+ certifications are a plus.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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