Repair Technician

7 months ago


Markham, Canada Asus Computer International Full time

ASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of information technology, including PC components and peripherals, desktops, notebooks, tablets, servers, and smartphones.

ASUS innovation continues to be recognized by prestigious international media organizations, and our products are consistently acknowledged with CES Innovation, IF Design, Good Design, and Red Dot awards. Inspired by the In Search of Incredible brand spirit, ASUS is world-renowned for continuously reimagining today’s technologies for tomorrow, garners more than 11 awards every day for quality, innovation, and design, and is ranked among Fortune’s World’s Most Admired Companies.

**Description**:
As a Repair Technician, you will be responsible for diagnosing, troubleshooting, identifying parts needed, and repairing hardware issues on customers’ laptops and tablets. You will also be expected to meet set KPI and quality standards.

**Responsibilities**:

- Obtain assigned product from the receiving team
- Visually inspect product's physical condition
- Execute pre-tests by running product through test programs
- Troubleshoot defective product, order parts from warehouse inventory, and replace defective parts
- Clearly document process to explain repair resolutions, and prepare reports upon completion of repair
- Run required tests to ensure all functions are within specification
- Re-install OS to original condition, activate MS Windows, and execute QC test by using Windows Test Program
- Return defective parts to the warehouse

**Qualifications**:

- 1-2 years of computer Repair Experience, disassembling and reassembling laptops, desktop computers, and tablets
- Technicians A+ Certified is an asset
- Able to quickly diagnose hardware issues
- Able to differentiate between a hardware issue and a software issue
- Able tear down and rebuild laptops and desktops quickly and neatly
- Willing to work in a team environment, share knowledge, and creative solutions
- Required Language: English. Cantonese/Mandarin will be a plus.

**Application**:


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