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Technical Support Specialist
2 months ago
Req ID:
NTT DATA Services is dedicated to hiring exceptional, innovative, and passionate individuals who are eager to grow within our organization. We pride ourselves on fostering an inclusive, adaptable, and forward-thinking work environment.
Position Overview: The Desktop Support Technician - Citrix is tasked with delivering advanced technical assistance and maintenance for equipment in various settings. This role encompasses troubleshooting, repairing, and maintaining both hardware and software components while ensuring top-notch customer service.
Key Responsibilities:
- Install, configure, and enhance hardware and software components across multiple locations.
- Conduct routine maintenance and troubleshooting on technological equipment.
- Identify and resolve product performance issues and various error conditions.
- Provide technical support and manage incidents effectively.
- Oversee inventory management and comply with device disposal protocols.
- Document all installation and repair activities meticulously.
- Educate customers on the proper use of equipment.
- Maintain tools and equipment utilized during service calls.
- Act as a liaison with clients regarding administrative and technical inquiries.
Qualifications:
- A minimum of two years of experience in desktop support within a dynamic corporate environment.
- Proficiency in device imaging and configuration.
- Understanding of inventory management and device disposal practices.
- Knowledge of network connectivity and desktop operating system administration.
- Strong troubleshooting and problem-solving capabilities.
- Excellent verbal and written communication skills.
- Reliable transportation for local travel to client sites.
- Flexibility in support coverage.
Preferred Certifications:
- A+ certification
- Associates/BSIT, ITIL, MCP, MCDST, Network+ & Server+ certifications are advantageous.
#IND-ICS
About NTT DATA Services
NTT DATA Services is a leading provider of IT and business services, including cloud, data, and applications, with headquarters in Texas. As part of NTT DATA, a $30 billion global innovator with a reach spanning over 80 countries, we assist clients in transforming their businesses through technology consulting, industry and digital solutions, application development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to the long-term success of our clients.
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are dedicated to creating a diverse and inclusive environment for all employees. If you require assistance or accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
