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Technical Support Specialist

3 months ago

Markham, Ontario, Canada NTT DATA Services Full time

Req ID:
#

NTT DATA Services is dedicated to hiring exceptional, innovative, and passionate individuals who seek growth within a dynamic environment.

We are currently looking for a Desktop Support Technician - Citrix to provide technical assistance and maintenance for equipment in various locations.

Job Overview:
The Desktop Support Technician plays a crucial role in delivering advanced technical support and upkeep for hardware and software systems. This position entails troubleshooting, repairing, and maintaining technology components while ensuring outstanding customer service. The ideal candidate will possess a solid foundation in desktop support, device imaging, and configuration, alongside experience in inventory management and network connectivity.

Key Responsibilities:
  1. Install, configure, and enhance hardware and software components at diverse locations.
  2. Conduct routine maintenance and troubleshooting on technological equipment.
  3. Identify and resolve product performance issues and various error conditions.
  4. Provide technical support and manage incidents effectively.
  5. Oversee inventory and comply with device disposal protocols.
  6. Document installation and repair processes thoroughly.
  7. Educate clients on proper equipment usage.
  8. Maintain tools and equipment utilized during service engagements.
  9. Act as a liaison with clients regarding administrative and technical inquiries.
Qualifications:
  1. At least two years of experience in desktop support within a corporate setting.
  2. Proficiency in device imaging and configuration.
  3. Familiarity with inventory management and device disposal practices.
  4. Understanding of network connectivity and desktop operating system administration.
  5. Strong troubleshooting and analytical skills.
  6. Excellent verbal and written communication abilities.
  7. Reliable transportation for local client visits.
  8. Flexibility in support coverage.
Preferred Certifications:
  1. A+ certification
  2. Associates/BSIT, ITIL, MCP, MCDST, Network+ & Server+ certifications are advantageous.
About NTT DATA Services
NTT DATA Services is a prominent leader in IT and business services, including cloud, data, and applications, with headquarters in Texas. As part of NTT DATA, a $30 billion global innovator with a presence in over 80 countries, we assist clients in transforming through business and technology consulting, industry and digital solutions, application development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success. For more information, please visit our website.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are dedicated to fostering a diverse and inclusive environment for all employees. If you require assistance or accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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