IT Support Specialist
1 month ago
Accreditation Canada International is seeking a skilled IT Support Specialist to join our Digital House team. As a key member of our team, you will be responsible for providing fast and effective technical assistance to our staff.
Main Responsibilities:
- Monitor all communication channels and serve as the initial point of contact for incidents and service requests.
- Log incident/service request details accurately and efficiently.
- Perform initial troubleshooting and support to restore normal business function swiftly.
- Escalate incidents/service requests following established guidelines.
- Keep users informed of incident progress and upcoming changes or outages.
- Maintain comprehensive documentation of procedures, policies, and technical user-oriented documentation.
- Provide basic training and assistance with hardware, software, and telephones.
- Update and maintain IT equipment and software inventory regularly, including tracking warranty information on hardware.
- Implement various projects ranging from desktop migrations to network upgrades in collaboration with the team.
- Stay updated with the latest developments in Microsoft Intune and other M365 products.
- Ensure adherence to health and safety practices and standard operating guidelines.
Must-Have Qualifications:
- Extensive experience with Microsoft 365 and Office applications, Microsoft desktop and server operating systems, and Microsoft Active Directory, File Servers, Network shares, Group Policy.
- Experience in managing devices and applications using Microsoft Intune.
- Excellent communication skills, both verbal and written, with strong interpersonal skills.
- Proficient in customer service practices with strong organizational and time management abilities.
- Ability to adapt to changing priorities, meet deadlines, and handle interruptions effectively.
- Strong troubleshooting and problem-solving skills with the capability to multitask in a fast-paced environment.
- Familiarity with iPhone/iPad, iOS setup, and various mobile device management software.
- Sound knowledge of cybersecurity practices concerning end-users and workstation equipment.
- Proficiency in TCP/IP, basic networking concepts, end-user VPN connectivity, and configuring/troubleshooting network MFPs.
- Research and learn technical details of all new hardware and impart knowledge to other IT Staff.
- Evaluate current hardware and advise on future upgrades to accommodate business needs.
- Demonstrated ability to develop and maintain comprehensive documentation.
- Third-party application installations.
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