Technical Support Specialist

1 month ago

Mississauga, Ontario, Canada BYTEMINDS IT SERVICES INC. Full time
Job Title: User Support Technician

BYTEMINDS IT SERVICES INC. is seeking a skilled User Support Technician to join our team.

Job Summary

We are looking for a highly motivated and detail-oriented User Support Technician to provide technical assistance and support to our users. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing training and guidance to users, and maintaining accurate records of problems and solutions.

Key Responsibilities
  • Technical Support: Provide technical assistance and support to users via phone, email, or in-person.
  • Troubleshooting: Identify and resolve technical issues related to computer systems, networks, and software.
  • Training and Guidance: Provide training and guidance to users on the use of computer systems, networks, and software.
  • Record Keeping: Maintain accurate records of problems and solutions.
  • Collaboration: Work collaboratively with other technical support analysts to resolve complex technical issues.
Requirements
  • Education: College/CEGEP degree in a related field.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Language: English.
  • Work Hours: 35 hours per week.

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