Customer Service Liaison
1 week ago
About Our Company
TalentSphere Staffing Solutions is a leading staffing agency specializing in the construction industry. We are dedicated to providing top-notch talent to our clients.
Job Summary
We are seeking a highly skilled Customer Service Liaison to join our team. As a Customer Service Liaison, you will be responsible for providing exceptional customer service to our clients and their customers.
Key Responsibilities
- Visit active construction sites daily to provide support to customer service staff
- Monitor outstanding correspondence lists and review with on-site customer service representatives
- Log and produce monthly status reports for all outstanding correspondence
- Attend homeowner inspections with service reps when required
- Oversee and manage conciliation requests
- Monitor service technicians' schedules and workmanship
- Arrange and attend customer service meetings
- Inspect homes on day of occupancy to ensure product turnover meets standards
- Follow-up with customers as required
Requirements
- Minimum 2-3 years experience in the construction industry
- Exceptional communication skills (written and verbal)
- Strong organizational skills with attention to detail
- Ability to multi-task in a fast-paced construction environment
- Knowledge of Tarion warranty guidelines
- Ability to review warranty letters and make assessments
- Proficient in Microsoft Office (Word, Excel, Outlook)
What We Offer
A competitive compensation package, including a salary of $75,000 plus a company vehicle, based on experience.
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