Customer Service Liaison

1 week ago


Richmond Hill, Ontario, Canada TalentSphere Staffing Solutions Full time

About Our Company

TalentSphere Staffing Solutions is a leading staffing agency specializing in the construction industry. We are dedicated to providing top-notch talent to our clients.

Job Summary

We are seeking a highly skilled Customer Service Liaison to join our team. As a Customer Service Liaison, you will be responsible for providing exceptional customer service to our clients and their customers.

Key Responsibilities

  • Visit active construction sites daily to provide support to customer service staff
  • Monitor outstanding correspondence lists and review with on-site customer service representatives
  • Log and produce monthly status reports for all outstanding correspondence
  • Attend homeowner inspections with service reps when required
  • Oversee and manage conciliation requests
  • Monitor service technicians' schedules and workmanship
  • Arrange and attend customer service meetings
  • Inspect homes on day of occupancy to ensure product turnover meets standards
  • Follow-up with customers as required

Requirements

  • Minimum 2-3 years experience in the construction industry
  • Exceptional communication skills (written and verbal)
  • Strong organizational skills with attention to detail
  • Ability to multi-task in a fast-paced construction environment
  • Knowledge of Tarion warranty guidelines
  • Ability to review warranty letters and make assessments
  • Proficient in Microsoft Office (Word, Excel, Outlook)

What We Offer

A competitive compensation package, including a salary of $75,000 plus a company vehicle, based on experience.



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