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Customer Service Supervisor
2 months ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Royal LePage Peaceland August Jian Realty. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.
Key Responsibilities- Leadership and Supervision
- Co-ordinate activities with other work units or departments to ensure seamless customer service delivery.
- Establish and maintain work schedules and procedures to ensure efficient operations.
- Examine and verify the accuracy of work to ensure high-quality customer service.
- Training and Development
- Identify training needs for staff and develop training programs to enhance customer service skills.
- Train staff in job duties, safety procedures, and company policies to ensure compliance and customer satisfaction.
- Performance Management
- Conduct regular performance reviews to assess staff performance and provide feedback for improvement.
- Develop and implement performance improvement plans to ensure staff meet customer service standards.
- Operational Management
- Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
- Arrange for repair work to be completed in a timely manner to minimize downtime and ensure customer satisfaction.
- Communication and Interpersonal Skills
- Develop and maintain effective communication with staff, customers, and other stakeholders to ensure seamless customer service delivery.
- Utilize efficient interpersonal skills to build strong relationships with customers and staff.
- Education
- College/CEGEP diploma or equivalent.
- Experience
- 1 year to less than 2 years of experience in a customer service supervisory role.
- Language
- Fluency in English.
- Work Conditions and Physical Capabilities
- Ability to work in a fast-paced environment with multiple priorities.
- Ability to maintain attention to detail and accuracy in work.
- Personal Suitability
- Client focus and commitment to customer satisfaction.
- Efficient interpersonal skills and ability to build strong relationships with customers and staff.
- Organized and able to prioritize tasks effectively.
- Team player with a positive attitude and strong work ethic.
