Customer Service Liaison
3 days ago
About Our Client
TalentSphere Staffing Solutions is proud to partner with a leading builder developer who has delivered communities and state-of-the-art condominiums and apartments for over 25 years. With a strong history and background in residential construction, they are one of the leading firms in the Toronto Area in their space.
Job Summary
We are seeking a highly organized and detail-oriented Customer Service Liaison to join our team. As a key member of our construction support team, you will be responsible for providing exceptional customer service to our clients and ensuring that all warranty deadlines are met.
Key Responsibilities
- Visit active construction sites on a rotating daily basis to provide support to customer service staff.
- Monitor all outstanding correspondence lists and review with respective on-site customer service representatives.
- Log and produce monthly status reports for all outstanding correspondence to ensure all warranty deadlines are satisfied.
- Attend homeowner inspections with service reps when required.
- Oversee and manage any conciliation requests.
- Monitor service technicians' schedules and workmanship.
- Arrange and attend customer service meetings and any other associated meetings required.
- Inspect the condition of homes on the day of occupancy to ensure product turnover meets our standards.
- Follow up with customers as required.
Qualifications
- Minimum 2-3 years of experience in the construction industry.
- Exceptional communication skills, both written and verbal.
- Strong organizational skills with strong attention to detail.
- Ability to multi-task in a fast-paced construction environment.
- Knowledge of the Tarion Warranty guidelines is a must.
- Ability to review warranty letters and make assessments to delegate accordingly.
- Proficient in Word, Excel, Outlook, etc.
What We Offer
A competitive compensation package based on experience, including a company vehicle.
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