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Regional Customer Support Sales Director

2 months ago

Hamilton, Ontario, Canada Brandt Full time
{"title": "Regional Customer Support Sales Manager", "description": "Job Summary

Brandt is seeking a Regional Customer Support Sales Manager to lead the growth and development of the product support program in the South West Ontario region.

This role will participate and engage with the Sales, Parts, Service, and Branch manager to execute and develop key objectives for the region. The successful candidate will ensure our CSA's are held accountable for product support sales growth and customer engagement.

Key Responsibilities
  • Develop and execute a strategy for the region with objectives to achieve sales and margin growth.
  • Educate and direct the CSA's to promote Brandt's product support initiatives within the region.
  • Manage CSA processes such as call reporting, CRM, and target setting.
  • Assist CSAs with customer calls and key accounts.
  • Establish key KPI's for CSA's and measure on a monthly basis.
  • Analyze and implement proper coverage for the region.
  • Engage directly with larger accounts in the region to promote Brandt's full product support offering.
  • Provide feedback on regional industry trends.
Requirements
  • Sales management and the ability to drive the sales process from inception to close.
  • Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas of repair and maintenance.
  • Ability to build strong customer relationships, maintain relationships with key customers at all levels, including executive-level managers.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to recruit, train, and motivate a team to pursue and grow the business.
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously.
  • Ability to travel as needed.
", "lang_code": "en-US"}