Bilingual Service Writer for Preventive Maintenance

3 weeks ago


Regina, Saskatchewan, Canada Brandt Full time

Brandt is actively looking for a bilingual Preventive Maintenance Service Writer. This role is essential in delivering accurate Preventive Maintenance quotes to our Sales & Customer Support Advisors while ensuring the smooth operation of Brandt's contractual Preventive Maintenance services.

Key Responsibilities

  • Generate and establish Preventive Maintenance Agreements within our contract management system.
  • Administer Preventive Maintenance Agreements effectively.
  • Monitor and maintain records related to Preventive Maintenance Agreements.
  • Review, finalize, and invoice completed service tasks.
  • Facilitate necessary services with customers and Preventive Maintenance Technicians.
  • Update and manage our pricing calculator tool.
  • Respond to incoming Preventive Maintenance inquiries from both internal and external clients.
  • Oversee Prepaid agreements.
  • Utilize John Deere Link to track and monitor customer machinery under Preventive Maintenance contracts.
  • Perform other related tasks as assigned.

Required Skills and Experience

  • Understanding of construction equipment maintenance.
  • Experience in service delivery processes.
  • Preferred background as a Service Writer.
  • Excellent communication skills; organized, punctual, and detail-oriented.
  • Able to manage multiple tasks in a high-volume environment.
  • Knowledge of contract management processes.
  • Proficient in MS Office applications, including Excel, Word, Access, and Outlook.
  • Self-motivated with the ability to work independently and make informed decisions.
  • Bilingual proficiency in English and French.


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