Hotel Front Desk Associate

1 week ago

Lloydminster, Canada Border Inn & Suites Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Associate to join our team at Border Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Housekeeping: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
Personal Qualities
  • Client Focus: Demonstrate a strong focus on providing excellent service to our guests.
  • Communication Skills: Possess excellent oral communication skills to effectively interact with guests and staff.
  • Flexibility: Be flexible and adaptable to changing situations and priorities.
  • Organization: Demonstrate strong organizational skills to manage multiple tasks and responsibilities.
  • Reliability: Be reliable and dependable in your work, ensuring that tasks are completed in a timely and efficient manner.
  • Team Player: Work collaboratively as part of a team to achieve common goals and objectives.
Requirements
  • Experience: Experience in a customer-facing role is an asset.
  • Language: Fluency in English is required.
  • Work Hours: 30-40 hours per week.

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