Hotel Front Desk Associate

7 days ago

Lloydminster, Canada Border Inn & Suites Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Associate to join our team at Border Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Housekeeping: Perform light housekeeping and cleaning duties as needed.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
Personal Qualities
  • Client Focus: Demonstrate a strong focus on providing excellent guest service.
  • Communication Skills: Possess excellent oral communication skills, both written and verbal.
  • Flexibility: Be flexible and adaptable in a fast-paced hotel environment.
  • Organization: Demonstrate strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Reliability: Be reliable and dependable, with a strong commitment to meeting deadlines and achieving goals.
  • Team Player: Demonstrate a strong team player attitude, working collaboratively with colleagues to achieve common goals.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience is an asset, but not required.
  • Language: English is the primary language spoken in this role.
  • Work Term: Permanent position.
  • Hours: 30 to 40 hours per week.

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