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Hotel Front Desk Associate

2 months ago

Lloydminster, Canada Border Inn & Suites Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Associate to join our team at Border Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Room Reservations: Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms with precision and attention to detail.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying, to support the smooth operation of the front desk.
  • Communication: Answer telephone calls and relay messages to guests and staff, providing excellent oral communication skills.
  • Housekeeping: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for our guests.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
Personal Qualities
  • Client Focus: Demonstrate a strong client focus, prioritizing guest needs and ensuring their satisfaction.
  • Communication Skills: Possess excellent oral communication skills, able to effectively interact with guests and staff.
  • Flexibility: Be flexible and adaptable, able to adjust to changing circumstances and priorities.
  • Organization: Demonstrate strong organizational skills, able to manage multiple tasks and responsibilities.
  • Reliability: Be reliable and dependable, able to maintain a high level of productivity and accuracy.
  • Team Player: Work collaboratively as part of a team, supporting colleagues and contributing to a positive and productive work environment.
Requirements
  • Experience: Experience in a customer-facing role, preferably in the hospitality industry, is an asset.
  • Language: Fluency in English is required, with the ability to communicate effectively with guests and staff.
  • Work Hours: 30-40 hours per week, with flexibility to work varying shifts, including evenings and weekends.