Department Supervisor, Prospect St

4 weeks ago


Fredericton, New Brunswick, Canada Mark's Full time
Key Responsibilities

Customer Engagement
  • Enhance the customer journey by ensuring prompt inventory management and placement on the sales floor.
  • Exemplify effective selling techniques to inspire confidence in team members and elevate their selling skills.
  • Advocate for company initiatives such as loyalty programs, exclusive products, and seasonal offers.
  • Deliver an outstanding omni-channel experience by facilitating in-store eCommerce transactions and fulfilling online orders within established service standards.
Coaching and Development
  • Provide guidance and support to address performance gaps and offer continuous feedback for team improvement.
  • Communicate clearly and effectively with the team, leading productive Shift Starter meetings and training sessions.
  • Guide team members in executing exceptional Customer Experience, proactively resolving customer issues.
Team Leadership
  • Lead the team by consistently coaching and following up to ensure adherence to service model standards for every customer interaction.
  • Effectively resolve issues, delegate responsibilities, and monitor progress on tasks assigned to team members.
  • Foster a positive and motivating workplace atmosphere.
  • Act as a brand representative, embodying the values and culture of Mark's.
  • Complete opening and closing responsibilities as part of managerial duties.
Qualifications
  • Demonstrated ability to coach, mentor, and develop both department and store teams through clear expectations, communication, and ongoing support.
  • Proven capability to create and manage a daily operational plan for the department and store.
  • Exceptional communication and organizational abilities.
  • Strong training and mentoring expertise.
  • 3-5 years of experience in retail is required.
  • High energy, enthusiasm, and a strong drive for success.
  • Basic computer proficiency is necessary.
About Mark's
At Mark's, we aim to provide an extraordinary career experience as we lead our brand's evolution to become Canada's premier destination for industrial and casual apparel and footwear. As a prominent apparel retailer and a valued member of the Canadian Tire family, Mark's is distinguished by its commitment to comfort, quality, and style. We are leaders in product innovation and quality through our diverse range of industrial apparel, footwear, and accessories, featuring strong private and exclusive brands.

Commitment to Diversity and Inclusion
We are dedicated to creating an environment where belonging flourishes, and diversity, inclusion, and equity are integral to our operations. We believe in cultivating a culture where individuals are treated with respect, honoring diverse backgrounds including religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identity. We unite in our mission to enhance life in Canada.

Accommodations
We uphold our Core Value that inclusion is essential. We welcome and encourage applications from equity-seeking groups, including individuals who identify as racialized, Indigenous, 2SLGBTQIA+, women, and people with disabilities. If you require accommodations during the application or interview process, please inform us, and we will collaborate with you to meet your needs.

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