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Department Supervisor, Prospect St
3 months ago
Customer Engagement
- Enhance the customer journey by ensuring efficient inventory management and timely product availability on the sales floor.
- Exemplify proactive selling techniques to inspire department staff and boost their confidence in sales interactions.
- Advocate for company initiatives such as loyalty programs, exclusive products, and seasonal offers.
- Deliver a seamless omni-channel experience by facilitating in-store eCommerce transactions and fulfilling online orders within established service standards.
- Provide guidance and support to address performance gaps, offering continuous feedback to enhance team effectiveness.
- Communicate clearly and effectively with the team, leading productive Shift Starter meetings and training sessions.
- Guide team members in executing exceptional Customer Experience strategies, proactively resolving customer issues.
- Lead the team by consistently coaching and following up to ensure adherence to service model standards for every customer interaction.
- Demonstrate effective problem-solving, delegation, and follow-up on tasks assigned to team members.
- Foster a positive and motivating workplace atmosphere.
- Act as a brand representative, embodying the leadership and culture of Mark's.
- Complete opening and closing responsibilities as part of managerial duties.
- Demonstrated ability to coach, mentor, and develop both department and store teams through clear expectations, communication, and ongoing support.
- Proven track record in formulating and managing daily operational plans for the department and store.
- Exceptional communication and organizational skills.
- Strong training and mentoring capabilities.
- 3-5 years of experience in retail is required.
- High energy, enthusiasm, and a strong drive for success.
- Basic computer proficiency is necessary.
At Mark's, we are dedicated to providing an exceptional career experience as we lead our brand's transformation into Canada's premier destination for industrial and casual apparel and footwear. As a prominent apparel retailer and a valued member of the Canadian Tire family, Mark's is recognized for its commitment to comfort, quality, and style. We excel in product development, innovation, and quality through our diverse range of industrial apparel, footwear, and accessories, featuring strong private and exclusive brands.
Commitment to Diversity and Inclusion
We are devoted to cultivating an environment where everyone feels a sense of belonging, and diversity, inclusion, and equity are integral to our operations. We strive to create an organizational culture that treats all individuals with dignity while respecting their unique backgrounds, including religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identity. Our collective purpose is to enhance life in Canada.
Accommodations
We firmly believe that inclusion is essential. We welcome and encourage applications from equity-seeking groups, including individuals who identify as racialized, Indigenous, 2SLGBTQIA+, women, and people with disabilities. If you require any accommodations during the application or interview process, please inform us, and we will work with you to meet your needs.
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