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Department Manager, Prospect St

2 months ago

Fredericton, New Brunswick, Canada Canadian Tire Corporation Full time

Job Summary

We are seeking a highly motivated and experienced Department Manager to join our team at Canadian Tire Corporation. As a Department Manager, you will be responsible for leading a team of sales associates and providing exceptional customer service to our customers.

Key Responsibilities

  • Customer Service
    • Provide timely and efficient service to customers, ensuring their needs are met and exceeded.
    • Model active selling behaviors and techniques to set an example for team members and help them grow in confidence.
    • Promote company programs, including loyalty programs, private-label products, and seasonal promotions.
    • Offer in-store eCommerce sales and fulfill eCommerce orders within defined service levels.
  • Training
    • Support and coach team members to improve performance gaps and provide ongoing feedback to improve the team.
    • Communicate clearly and concisely to the team, leading effective shift starter meetings and training sessions.
    • Mentor team members and lead in the execution of customer experience, proactively resolving customer concerns.
  • Leadership
    • Provide leadership to the team and consistently coach and follow up to ensure delivery of service model standards to each customer.
    • Effectively problem-solve, delegate, and follow up on tasks assigned to team members.
    • Promote and maintain a positive and motivating work environment.
    • Act as a brand ambassador, exemplifying Mark's leadership and culture.
    • Complete opening and closing duties as part of manager on duty responsibilities.
  • Requirements
    • Proven ability to coach, mentor, and develop department team and store team through setting expectations, communication, coaching, feedback, and ongoing support.
    • Proven ability to build and manage a daily game plan for the department and store.
    • Exceptional communication and organizational skills.
    • Superior training and mentoring skills.
    • 3-5 years retail experience required.
    • High energy, enthusiasm, and a drive to succeed.
    • Basic computer skills required.