Technical Support Specialist

1 month ago

Mississauga, Ontario, Canada BYTEMINDS IT SERVICES INC. Full time
Job Title: User Support Technician

BYTEMINDS IT SERVICES INC. is seeking a skilled User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical assistance and support to users in response to identified difficulties.

Key Responsibilities:
  • Provide technical support and assistance to users via phone, email, or in-person.
  • Troubleshoot and resolve technical issues related to computer systems, networks, and software.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Provide customer service.
Requirements:
  • 7 months to less than 1 year of experience in a related field.
  • Permanent employment.
  • English as the primary language of work.
  • 35 hours per week.

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