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Front Desk Associate

2 months ago


St Catharines, Ontario, Canada Planet Fitness Full time
About Us

At Planet Fitness, we're dedicated to providing a welcoming and judgement-free environment for our members to achieve their fitness goals. Our mission is to enhance people's lives by offering a high-quality fitness experience that's accessible to everyone.

Job Summary

We're seeking a Front Desk Associate to join our team As a Front Desk Associate, you'll be responsible for providing exceptional customer service to our members, guests, and fellow team members. You'll be the face of our club, ensuring that every interaction is positive and memorable.

Key Responsibilities
  • Greet members and guests, answering questions and addressing concerns in a friendly and professional manner.
  • Assist with membership sign-ups, updates, and cancellations, ensuring accurate and efficient processing.
  • Perform retail transactions, promoting our Judgement Free Zone and driving sales goals.
  • Resolve member concerns and escalate to management as needed.
  • Maintain a clean and safe environment, adhering to our high standards of cleanliness and sanitation.
Requirements
  • 6-12 months of customer service experience preferred.
  • Must be 18 years of age or older.
  • Ability to pass a background check.
  • Willingness to become CPR/AED certified.
  • Basic computer proficiency.
What We Offer
  • Free Black Card Membership.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.