Client Relationship Specialist

5 days ago

St Albert, Alberta, Canada 019986 Hub International Canada West ULC (Canada West) Full time
About the Role

We are seeking a highly skilled and motivated Client Relationship Specialist to join our team at HUB International Canada West ULC (Canada West). As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Support the Client Development Specialist with new builder membership applications, including client follow-up and documentation.
  • Introduce builder members to our database system, providing training and assistance as needed.
  • Develop and maintain strong, positive relationships with builder members, serving as a subject matter expert on new home warranty.
  • Collect builder fees, risk premiums, and collateral security in accordance with terms and conditions.
  • Make renewal and expiry calls to existing clients, ensuring timely applications and submissions to Underwriting.
  • Review and enter completion certificates, uploading incomplete documents to registration.
  • Review enrollments and collect supporting documents necessary for new home registration.
  • Complete membership changes, including updates to contact information and collection of required documents.
  • Work with the Client Development Specialist to quote and cross-sell insurance products.
  • Maintain a current understanding of relevant sections of the acts and regulations regarding home warranty insurance in our geographical area of responsibility.
  • Provide builders with guidance on their obligations and requirements under home warranty protection regulations.
  • Perform administrative duties as reasonably required.
Requirements
  • Level 1 or 2 General Insurance License or the willingness and desire to obtain.
  • Proficient technical skills, including Microsoft Office, Outlook, and other standard business software.
  • Exceptional time management and organizational skills.
  • Exceptional communication, both verbal and written.
  • Ability to work in a team and independently.
  • Self-motivated and positive attitude.
  • Experience in New Home Warranty, Real Estate conveyancing, Insurance, and/or Construction is considered an asset but not required.
  • Post-Secondary education is considered an asset.
  • Fluency in Cantonese or Punjabi is an asset but not required.
What We Offer

We offer a comprehensive benefits package, including extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses and commissions for some positions. Our company culture is exceptional and welcoming, with opportunities for advancement and growth within the organization.

Why Join HUB International Canada West ULC (Canada West)?
  • An exceptional and welcoming company culture.
  • Excellent compensation, benefits, RRSP match, and company perks.
  • Paid educational training and vast learning opportunities.
  • Room for advancement and growth within the organization.
  • A company that gives back and is active in the community.

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