Client Relationship Specialist

1 day ago

St Albert, Alberta, Canada 019986 Hub International Canada West ULC (Canada West) Full time
About the Role

We are seeking a highly skilled Client Relationship Specialist to join our team at HUB International Canada West ULC (Canada West). As a key member of our client services team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Support the Client Development Specialist with new builder membership applications, including client follow-up and documentation.
  • Introduce builder members to our Broker Management System (WIMS) and provide training on database functionality.
  • Develop and maintain strong, positive relationships with builder members and serve as a subject matter expert on new home warranty.
  • Collect builder fees, risk premiums, and collateral security as per terms and conditions.
  • Make renewal and expiry calls to existing clients, ensuring applications are completed and submitted to Underwriting.
  • Review and enter completion certificates, upload incomplete documents to registration.
  • Review enrollments and collect supporting documents necessary to complete and enter a new home registration.
  • Complete all membership changes, including updates to contact information and collection of documents.
  • Work with the Client Development Specialist to quote and cross-sell insurance.
  • Maintain a current understanding of relevant sections of the acts and regulations regarding home warranty insurance.
  • Provide builders with guidance on their obligations and requirements under home warranty protection regulations.
Requirements
  • Level 1 or 2 General Insurance License or willingness to obtain.
  • Proficient technical skills, including Microsoft Office, Outlook, and other standard business software.
  • Exceptional time management and organizational skills.
  • Exceptional communication, both verbal and written.
  • Ability to work in a team and independently.
  • Self-motivated and positive attitude.
  • Experience in New Home Warranty, Real Estate conveyancing, Insurance, and/or Construction is an asset.
  • Post-Secondary education is an asset.
  • Fluency in Cantonese or Punjabi is an asset.
About Us

HUB International Canada West ULC (Canada West) is a dynamic and fast-paced innovative construction insurance brokerage offering and developing products and services that meet the ever-changing needs of our home building clients and industry. We represent 3 New Home Warranty brands with over 400,000 home inspections completed and countless homes protected.

We focus on delivering value to all our home builders and owners. At HUB Warranty, we believe it is vital that we bring like-minded people on board to join us in this journey.

What We Offer
  • Excellent compensation, benefits, RRSP match, and company perks.
  • Paid educational training and vast learning opportunities.
  • Room for advancement and growth within the organization.
  • A company that gives back and is active in the community.

We value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

Our vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most. Our mission is to protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow, and make a difference in their communities.

We encourage innovation and educated risk-taking. We do the right thing every time. We work together to maximize results. We measure and take responsibility for outcomes. We serve customers, communities, and colleagues.

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